Our Site Policies


B U Y I N G
If you have any specific questions about an item, feel free to ask. We can give “in-hand” descriptions over the phone. We must charge 7.25% tax to California residents. If you are in the Los Angeles area, you can email us to inquire about local pick-up. No PayPal account? Our website will allow you to pay with debit or credit card.

buying policies still kickin music

 

R E T U R N  P O L I C Y
At Still Kickin Music, we only want happy customers, so we accept returns up to 30 days after purchase. The item must be returned in the same condition it was sent out. If you’re not happy, just let us know by email. You will be responsible for return shipping charges. Once we receive the item in good condition, we will provide you with a full refund of your purchase price minus a 10% re-stocking fee. Thanks!

return box image


S H I P P I N G
DOMESTIC
Our preferred shipping method is FedEx Ground, as we have found it to be safest and most economical. We do not ship UPS.

INTERNATIONAL
We ship to many countries worldwide. IMPORT DUTIES, taxes, and charges are NOT INCLUDED in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.

shipping map

PACKING & INSURANCE 
Here at Still Kickin Music we take packing every item we sell very seriously. We only use the best quality packing materials and we are extra vigilant about our items getting to the buyer unharmed. When you buy from us, your item will be packed with extreme care and insured for its full value. See our blog post on How to Ship a Guitar to see how we pack!