Packing and Setups
All setups are done by our in-house luthier. Setup includes new strings (9s or 10s depending on what the nut is cut for), overall polish, cleaning any gunk off fingerboard, oiling neck, and polishing frets when necessary. We spray out any pots that are noisy, turn the truss rod (if necessary) and set string height at low-to-medium action depending on string buzz present. Since setup is highly subjective you may need to get it set to your particular needs by your personal luthier. Basses get the same treatment but we only change strings if they are really old. Thanks!
We use quality boxes, thick bubble wrap, and peanuts to pack guitars. We have a very high rate of successful guitar and bass shipping (meaning few damaged instruments). We know how to pack well--with or without a hard case. You can also read our detailed blog post with photos on how we pack a guitar.